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Boxes of Hope

FAQ

Q: Who should fill the Boxes of Hope?

A: The concept is for the empty Boxes of Hope to be taken home by people throughout the Vineyard community to be filled and returned to the local church for shipment to the current Mercy Response relief site.

Q: What information is needed in order to get started?

A: In order to initiate the Boxes of Hope process, please send an email to the Mercy Response Boxes of Hope Administrator at boxes@mercyresponse.com. Please include the following information: your shipping address, a phone number at which we can reach you, and the name and phone number of your church/organization.

Q: How do I get the info needed to prepare a budget for my church/organization to participate in the Boxes of Hope program?

A: The Mercy Response Boxes of Hope Administrator can provide unit-based, rough estimates of the shipping costs to and from your location.

Q: How big is each Box of Hope?

A: Each box is roughly 18" x 11" x 11" when assembled.

Q: How many empty boxes should I ask for?

A: The quantity of boxes requested is entirely up to you. The standards for shipping small quantities of empty boxes are: 20, 45, 90, & 135. Larger quantities are either shipped in multiples of 10 on a pallet, or in full pallets of 360.

Q: How do I get the empty boxes?

A: Once you have sent your initial request for information and have been contacted by the Mercy Response Boxes of Hope Administrator, you can send an email to boxes@mercyresponse.com indicating that you are ready to participate in the program. At this point, it is suggested that you have a designated "Boxes of Hope Coordinator" for your church/organization. Please provide contact information for the Boxes of Hope Coordinator, as well as the number of empty boxes being requested.

Q: What do I put in each of the Boxes of Hope?

A: There are 3 different types of Boxes of Hope: Food, Basic Hygiene items, and Baby items. Please refer to our packing list page for a detailed listing of items.

Q: How many types of each Box of Hope would you prefer to be filled; what is most needed?

A: Although all three categories of boxes are needed, we suggest that you distribute and fill the boxes as follows: 60% Food, 20% Hygiene Items, and 20% Baby Items. Approximations are fine-you don't need to spend a lot of time managing the percentages!

Q: How much will each Box of Hope weigh once filled?

A: Although we are not able to provide an exact weight, we estimate that each box is approximately 25 lbs. when filled.

Q: I don't know anything about shipping; will someone be able to help me?

A: We have a program set up with Roadway Express that makes it as simple as filling out one form and calling Roadway's 800-number to request a pick up. Also, the Mercy Response Boxes of Hope Administrator is always available to assist you.

Q: Am I obligated to use the Roadway Express Shipping Program?

A: Absolutely not; the choice of how and with whom you ship is entirely up to you. All we ask is that the Boxes of Hope are on pallets when they reach the Mercy Response relief site.

Q: Do I have to pay for the shipping of the empty Boxes of Hope?

A: Yes, you will be invoiced for the shipping of the empty Boxes of Hope. You will be given a shipping estimate from the Mercy Response Boxes of Hope Administrator before the empty boxes are shipped.

Q: Do I also need to pay for the shipping of the filled Boxes of Hope?

A: Yes. Whether you use the Roadway Express Program or the carrier of your choice, you will pay them directly.

Q: When returning the filled Boxes of Hope, do I need to place the boxes on pallets myself?

A: No. If you choose to use Roadway Express shipping, Roadway will come to your facility, load the boxes for you, and then place the boxes on pallets at their own warehouse. If you ship with a carrier other than Roadway, please ensure that the boxes are shipped on a pallet.

Q: Am I required to ship the filled Boxes of Hope, or can I deliver them myself?

A: You can get them to the Mercy Response relief site however you want, just let the Mercy Response Boxes of Hope Administrator know what your plans are prior to delivery.

Q: Is there a need for churches to act as regional distribution points for empty boxes?

A: Definitely. If you have the ability to receive pallets of empty Boxes of Hope and are interested in finding out more about being a regional distribution center, please contact us here.

Q: Who can I contact with questions?

A: Please contact us here.

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